I hate it when people don't do their jobs correctly. This complicates mine greatly. ..
So I am usually very proficient about remembering my schedule and coming to work when I'm supposed to and not going when I don't have too. Well on Friday I was excited because I had looked on my schedule and saw that I didn't even have to go into work at all. So I am just being lazy and having a great time doing it.
Around 12:00 all of that changed...I get a call from not just a manager but the general manager of our store. He says me "Hey Doug! Where are you?" "At home." I replied. "Well you were supposed to be here over an hour ago." As my heart stops I hear myself say "I could have sworn that I wasn't on the schedule today." He continues by telling me " No, I have you written in right here." Now what am I supposed to say," Uh...no...I think your wrong." or "Wow I apologize and will be there as soon as I possibly can." I went with the later.
Twenty minutes later I was showered, had a freshly starched shirt, and had driven ten minutes to work. All this time all I could think was "I'm going to be fired for this. ..Yep I'm going to be fired for this." So I walk in and can see that the place is packed and that there is a lonely four table section with nobody in it. I immediately concluded which section was supposed to be mine. As I walk into the back with my head down in shame I pass by my fellow waiters and find that none of them are speaking to me( a bad sign). I am in the process clocking in and can see my manager coming towards me( a worse sign). I gather up all of my strength and prepare for the onslaught. He then greets me with " Hey man I figured out what happened." Not exactly the verbal abuse I was expecting. He continues to tell me that on their big manager key, they had me down to work. On my schedule, however, there was a blank because whoever wrote it up had forgotten to put that little piece of information in. The manager then asks me if I would stay on because he could really use my help. So I stay and helped until we were not on wait anymore. Once I was off the manager buys me lunch for helping him out in a jam.
So I went on a roller-coaster ride of emotions on Friday all to get a free meal and a lousy 22 dollars. All I can say is this...Come Monday there are going to be three people that defiantly hear from me.
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2 comments:
Pretty frustrating all right. Only thing I'll say, and I say this from experience, is that when people know I've got them dead to rights, that they screwed up in a bad and embarrassing way, and I let them off the hook, that turns out to be a really powerful long-term investment in goodwill. I've never yet regretted letting something like that go, especially after the damage is done and there's no way to undo it.
Surely the holiday season hath brought forth many a tale from thine days of servanthood worth blogging about.
I believe it is time for you to post again.
I miss you so darn much, it hurts.
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